For commercial fire protection contractors
Keep outstanding repair quotes moving toward a decision.
Mortise follows up on the repair quotations your team has already prepared and approved, records each customer's decision and hands accepted work to your scheduling team.
Technical scope, pricing and compliance decisions stay with your team.
- Your quotePrepared and priced by your team
- Followed up with approved wording
- Customer responseDecision recordedAccepted, questions, declined or no reply
- Handed to the right person
- AcceptedTo your scheduling teamQuestionsTo your sales team
The workflow
From outstanding quote to scheduled work.
A follow-up process for quotes your team has already prepared, run to the wording, timing and rules you approve.
- 01
Your quote
Your team prepares and approves each repair quotation. Technical scope and pricing stay with you.
- 02
Approved follow-up
Customers are contacted about outstanding quotes using wording and timing you've approved.
- 03
Response classified
Each response is recorded as accepted, has questions, declined or no reply.
- 04
Human handoff
Accepted work goes to your scheduling team. Questions and changes go to your sales team.
Scope
What stays with your team.
Mortise handles follow-up and handoffs. It doesn't interpret inspections, make compliance judgments or design fire systems.
Mortise handles
- Follow-up on quotes your team has prepared and approved
- Recording each customer's response
- Handing accepted work and questions to the right people
Your team keeps
- Technical scope and pricing
- Inspection interpretation and compliance judgments
- Fire system design
- Any change to a quotation
Fit
When it's a fit.
Being in the industry isn't enough on its own. There has to be a follow-up gap worth closing, and room to deliver the work it produces.
- Commercial inspection and repair work
- Prepared repair quotes that regularly stall without a decision
- Capacity to schedule more approved repair work
Investment
Scoped around your business.
Your implementation price depends on the workflows, locations and connections involved. You receive a clear scope and a breakdown of implementation, ongoing management and usage costs before work starts.
- Implementation
- The build: configuration, connections and testing
- Ongoing management
- Monitoring and agreed improvements after launch
- Usage
- Metered costs that depend on your volume, such as messages and calls
Next step
Review your quote follow-up.
A short call about how outstanding repair quotes are followed up today.
- How repair quotes are sent and followed up today
- Roughly how many are outstanding, and for how long
- Who handles accepted work and customer questions
- Whether there's a gap worth closing
Arrange a time by email
Tell us roughly how repair quotes are followed up today and where they stall. Mally will reply with times for a call.
Review Your Quote Follow-UpOr write to malachi@usemortise.com