For private clinics
Turn more enquiries into booked appointments.
People call, message and fill in forms, then never book because nobody got back to them in time. We build the enquiry, follow-up and booking system around your clinic, so every enquiry gets a useful answer and a clear next step.
Bookings and admin only. Clinical questions always go to your team.
Where bookings slip
People want to book. Then nobody gets back to them.
Your front desk is with the patients in front of them. Everyone else waits, and some of them go elsewhere.
Calls that ring out in clinic hours
Reception is checking someone in, the phone rings, and the caller gets voicemail. Plenty hang up without leaving a message.
What it costs you: new patients who book with the next clinic they call.
Enquiries that get one reply
A form comes in at 9pm. Someone emails back the next afternoon, then nothing happens if they don’t reply.
What it costs you: people who were ready to book, lost to a slow inbox.
Gaps in the diary
No reminders, so people forget. A cancellation comes in and nobody has a list of who wanted an earlier slot.
What it costs you: empty appointments you can’t get back.
Admin in five places
The booking system, the inbox, the phone notes, social messages and a spreadsheet. Nobody can see who is still waiting.
What it costs you: staff time, and enquiries nobody owns.
What we build
Every enquiry answered. Every booking followed through.
Built around your services, your clinicians’ diaries and your booking rules, and connected to the software you already use where it allows.
An AI receptionist
Answers in your clinic’s name, day and night. Handles hours, prices, location and what to bring, and books the appointment.
Website chat that books
Answers routine questions on your site and offers a time, instead of a contact form nobody chases.
Enquiry tracking
Every call, form and message in one place, with where it came from and who is still waiting for a reply.
Follow-up until they decide
Texts and emails in your wording, until the person books, says no or asks to speak to someone.
Reminders and rebooking
Appointment reminders, and a list of people who want an earlier slot when one frees up.
A handover to your team
Anything clinical, sensitive or unusual goes straight to your staff with the details attached.
Where are you today?
Every clinic is different. So is every build.
Pick the one that sounds most like your clinic to see where we’d start.
What we’d build for you
- An AI receptionist that answers when your desk can’t
- Appointments booked into your diary by your rules
- A summary of every call for your team
What changes: no caller left on voicemail during clinic hours.
What we’d build for you
- Website chat that answers and offers a time
- A reply to every form within minutes
- Follow-up until the person books or says no
What changes: every form gets a fast answer and a clear next step.
What we’d build for you
- Messages and ad leads collected in one place
- A quick reply to every one, in your clinic’s name
- A record of which ads bring in booked appointments
What changes: you can see which spend brings in patients.
What we’d build for you
- One place for every call, form and message
- Clear ownership of who replies to what
- Reminders so nobody is left waiting
What changes: your team can see who is still waiting, at a glance.
Connections to your booking or practice software are confirmed during scoping, before any work starts.
How it works
Built around your clinic. Run with you.
We map your enquiries
A call with our CEO: how people reach you, how bookings happen today, where they slip, and what would help most.
We build it from the ground up
Our development team builds your system around your services, diaries and wording, connects the tools you keep and tests it with your team before it goes live.
We run it with you
We keep it up to date, fix anything that breaks and improve it as your clinic grows.
Your clinicians make every clinical decision. The system handles enquiries, bookings, reminders and admin, and hands anything else to your team.
Questions
What owners ask us first.
Will it give medical advice?
No. It sticks to bookings and admin: availability, prices, location and what to expect. Anything clinical is passed to your staff.
What about patient information?
We agree with you during scoping what the system collects, where it is kept and who can see it, before anything goes live.
Does it work with our booking software?
Our development team checks what your booking or practice software can connect to before anything is promised.
Can our staff take over?
Yes. Every call and message is visible, and your team can step in at any point.
Book a call
Fill your diary from the enquiries you already get.
Book a 30-minute call with the CEO of Mortise. He’ll look at how enquiries reach your clinic and how they become bookings today, and show you what we’d build and what it would take.
Loading available times…
Our booking calendar is run by Calendly. Showing it here lets Calendly set its own cookies. Details
Or book on Calendly’s siteCalendar not showing? Open it in a new tab
Budget under $2,500, or not ready for a build yet? Start with our free audit.